A Brit who won £ 1.7 million from top sportsbook Betfred in 2018 only to have his winnings denied is seeking a summary judgment in High Court, saying the two and a half years after his big win have been felt like “hell on earth.”
Lincolnshire’s Andy Green said he won a jackpot by playing Frankie Dettori’s Magic Seven Blackjack with Betfred in January 2018.
After a long session of gaming on his phone, Mr. Green’s online account was credited a profit of over £ 1.7 millionBut when he tried to withdraw the money, his request was denied.
Playtech and Betfred sign four-year agreement for live casino, bingo and poker content
The player made several more bets with his winnings and took a screenshot to show that he was unable to withdraw the rest. A director of Betfred approached Mr. Green and told him that the bookmaker rejected his claim of victory, saying it was the result of a software glitch.
According to Betfred’s terms and conditions, a 49-page document, which Mr. Green had marked when he opened his account with the operator, has the right to void all “payouts and plays” in the event of a “malfunction.” Betfred noted that by checking the box, Mr. Green had agreed to that. However, the player’s lawyers claim otherwise.
Betfred did not submit evidence to prove a software bug
Mr. Green’s attorney, Peter Coyle, said that while the bookmaker’s terms and conditions are “incredibly complicated and encompass numerous different documents, we are confident that, when properly constructed, the terms simply they do not allow Betfred to withhold payment. “
When he tried to claim his winnings, Mr. Green was offered a payment of £ 30,000 as a “show of goodwill,” as long as you agree not to discuss the incident. Mr. Green rejected that offer and the bookmaker increased it to £ 60,000, which he also rejected.
Mr. Green said that “you would not treat an animal like Betfred has treated me” and that the last two and a half years since he won the grand prize, but was unable to pick it up “they have felt like the hell on earth. “
Betfred licenses online casino games from Playtech. The major gaming provider has declined to confirm the nature of the software malfunction that prevented Mr. Green from receiving his winnings.
Under UK gaming law, Playtech was required to report the incident to the Gaming Commission. Mr. Green’s attorney said that the description of the incident provided by Playtech had only four lines and it didn’t really specify the nature of the malfunction.
Mr. Coyle went on to say that despite his repeated requests, Betfred and Playtech were unable to demonstrate that there was any malfunction.
Mr. Green is suing Betfred for £ 2 million, including the interest he would have accrued from his 2018 victory. His legal team is seeking a summary judgment from the Superior Court, which means that a judge could rule on the case without a trial. At this point, the judge has a reserved trial, which means he could rule in favor of Mr. Green without a trial, rule in Betfred’s favor without a trial, or order a trial at a later stage.